Verify who is calling in seconds, right inside ServiceNow.

Authsignal Call Connect is contact center verification built into ServiceNow. When someone calls your IT help desk for a password reset or account recovery, your agent confirms they are the real account holder in one click, without leaving the ticket. The customer approves on their own device. Verification without security questions, and no reset a social engineer can talk their way through.

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Delivering world-class results for:

Fastest way to integrate MFA and passkeys with ServiceNow

Confirm the real employee before any password reset or account recovery, without leaving the ticket.

Verify the real account holder in seconds, without asking a single security question

Cut around 30 seconds off every call by replacing knowledge-based questions with one-tap verification

From daunting rebuild to shipped in weeks

Drop-in

Works inside the tools your agents already use

Call Connect runs inside ServiceNow, certified on the ServiceNow Store. On an Interaction, Incident, Ticket or Task, the agent clicks Start Customer Verification, picks a channel, and sends the challenge. The verification status field on the record updates as the customer responds. No new console to learn, and no change to how your service desk works.

Security

Adaptive security without the friction

The no-code rules engine applies the right authentication at the right moment, challenging high-risk actions with step-up MFA while keeping low-risk logins fast. Product, fraud, and compliance teams set the rules. Engineering ships once.

Journey

Beyond login, across the customer journey

The contact centre is one touchpoint. The same Call Connect API verifies identity across IVR, chatbots and your web and mobile channels, so a customer gets a consistent experience wherever they reach you. A no-code rules engine lets your fraud and product teams adapt verification to new patterns without waiting on developers.

Works inside the tools your agents already use

Get started for free with up to 2000 monthly active users.

“Implementing FIDO authentication through Authsignal has been a game-changer for our members’ digital experience. It’s secure, seamless and sets a new standard for trust in online banking.”

Herb Wulff · Treasury and Agency

Treasury and Agency Banking Manager

Partnering with Authsignal is simple and powerful

Start with a guided evaluation

Talk to our team to scope your integration and see a live demo tailored to your stack.

Quick & easy integration

Install the certified Call Connect app and follow our setup guide.

Dedicated solutions engineering

Access real-time support via our private Slack channel for tailored advice from our engineering team.

Flexible pricing

Start for free. Drop-in authentication for production-grade security and compliance, without replacing your existing identity stack.

FAQ

Do I need to replace ServiceNow or change how my agents work?

No. Call Connect installs from the ServiceNow Store and runs inside your existing instance. Agents trigger verification from the Interaction, Incident, Ticket or Task they are already on, and see the result on the record. It drops into your existing stack with no migration.

How is this different from asking security questions?

Security questions are slow and rely on information a fraudster can find, phish, or talk their way around, and AI voice cloning now defeats voice checks too. Call Connect verifies the caller against something only the real account holder holds, a passkey or biometric on their own device. You cut handle time and close the social engineering gap at once.

Which channels and methods are supported?

The agent delivers the challenge by SMS, email, WhatsApp or Slack, and the customer approves with the strongest method their device supports, including passkeys (WebAuthn/FIDO2), biometrics, push, hardware keys, SMS or email OTP, and ID verification. A no-code rules engine decides which methods apply and when.

Can we verify the caller before an agent answers?

Yes. Verification can be triggered from your IVR so the caller is pre-verified when the call connects, or by the agent once the call is live. Both inbound and outbound patterns are supported, and the same Call Connect API also plugs into chatbots and other digital channels.

How quickly can we get it live?

Fast. Integration typically takes around a day, and most teams complete a proof of concept or pilot within two to five days. Install from the marketplace, connect it to your Authsignal tenant, and your agents can begin verifying callers.

Is Authsignal compliant?

Authsignal holds SOC 2 Type II and ISO 27001 certifications and offers a FIDO Certified passkey server. Deployments support HIPAA, GDPR and UK GDPR, and PSD2/SCA-aligned flows, with hosting in US, EU, AU and CA regions so data stays in your chosen region. Enterprise SLAs and DPAs are available.

Why choose Authsignal?

Deploy passkeys and MFA in weeks instead of months. Flexible integration options including pre-built UI, UI components, or headless SDKs. A visual no-code rules engine for adaptive authentication policies. Real-time developer support, comprehensive documentation, and step-by-step integration guides. SOC 2 Type 2, ISO 27001, and FIDO Alliance certified.

What does it cost to integrate with Authsignal?

You can start integrating on our free tier immediately — up to 1,000 monthly active users at no cost. For production deployments, plans start at $1,099/month. Enterprise pricing is available for larger deployments. See our pricing page for details.

Which MFA methods does Authsignal support?

Passkeys (FIDO2/WebAuthn), biometrics, SMS OTP, email OTP, WhatsApp OTP, push notifications, authenticator apps (TOTP), and magic links. All methods are available from a single integration and managed via the no-code rules engine.

What programming languages and SDKs are supported?

Server SDKs for Node.js, Python, Ruby, Java, C#, PHP, and Go. Client SDKs for Web (JavaScript/TypeScript), React Native, iOS (Swift), and Android (Kotlin). Plus a REST API for any language.